Privacy Policy

1. Information We Collect

At Storedash, we collect and process various types of information to provide and improve our services. We are transparent about our data practices and collect information in the following ways:

• Information you provide directly: This includes your name, email address, company information, billing details, and any other information you provide when you sign up for our service, contact support, or communicate with us.
• E-commerce store data: When you connect your online store to Storedash, we access and analyze your store data including products, orders, customers, inventory, and sales data to provide analytics and insights.
• Third-party account connections: When you authorize Storedash to connect to your Google Analytics, Google Ads, or Facebook Ads accounts, we access advertising and analytics data from these platforms to display unified metrics within your Storedash dashboard.
• Usage information: We collect information about how you interact with our services, including pages visited, features used, actions taken, and time spent on the platform.
• Device and technical information: We automatically collect certain technical information including IP address, browser type, operating system, device identifiers, and other diagnostic data.

2. Analytics and Tracking Technologies

We use various technologies to collect and analyze information about our service usage:

• Google Analytics: We use Google Analytics to understand how visitors interact with our website and application. This helps us improve user experience and optimize our service. Google Analytics collects information such as how often users visit our site, what pages they visit, and what other sites they used prior to coming to our site.
• Facebook Pixel: We use Facebook Pixel to measure the effectiveness of our advertising campaigns, retarget visitors, and understand user behavior. This may include tracking conversions from Facebook ads and building targeted audiences for future ads.
• Google Ads Tracking: We use Google Ads conversion tracking and remarketing tags to measure ad performance and show relevant advertisements to users who have visited our website.
• Sentry: We use Sentry for error tracking and performance monitoring to identify and fix issues quickly, ensuring a stable and reliable service for all users.
• Cookies and similar technologies: We use cookies, web beacons, and other storage technologies to collect information about your browsing activities and distinguish you from other users. You can control cookies through your browser settings.

3. How We Use Information

We use the collected information for the following purposes:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send technical notices, updates, security alerts, and support messages
• Respond to your comments, questions, and customer service requests
• Communicate about products, services, offers, and events
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent transactions and abuse
• Personalize and improve user experience
• Comply with legal obligations

4. Third-Party Service Integrations

Storedash integrates with various third-party services to provide comprehensive analytics and advertising insights:

• Google Analytics Integration: When you connect your Google Analytics account, we access your analytics data to display website traffic, user behavior, and conversion metrics within Storedash. We only access data you explicitly authorize.
• Google Ads Integration: By connecting your Google Ads account, you allow us to retrieve campaign performance data, cost metrics, and conversion data to provide unified advertising insights.
• Facebook Ads Integration: When you authorize Facebook Ads access, we retrieve your advertising campaigns, ad performance metrics, and audience insights to display alongside your other marketing data.

For all third-party integrations, we follow the principle of least privilege, only requesting and accessing the minimum data necessary to provide our services. You can revoke access to any connected service at any time through your Storedash account settings.

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service providers: We share information with vendors and service providers who perform services on our behalf
• Legal requirements: We may disclose information if required by law or in response to valid legal requests
• Business transfers: In connection with any merger, sale of company assets, or acquisition
• Consent: We may share information with your explicit consent

6. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption in transit and at rest, regular security assessments, access controls, and secure development practices. However, no method of transmission over the Internet or electronic storage is 100% secure.

7. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. When determining retention periods, we consider the amount, nature, and sensitivity of the information, the purposes for processing, and applicable legal requirements. When we no longer need personal information, we securely delete or anonymize it.

8. Your Rights and Choices

You have certain rights regarding your personal information:

• Access and portability: Request a copy of your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to certain exceptions
• Opt-out: Opt-out of marketing communications at any time
• Cookie preferences: Manage cookie settings through your browser
• Third-party integrations: Disconnect third-party services at any time through your account settings

To exercise these rights, please contact us at [email protected]. We will respond to your request within 30 days.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer information internationally, we implement appropriate safeguards to protect your information in accordance with this privacy policy.

10. Children's Privacy

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information.

11. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your information, the right to opt-out of the sale of personal information (which we do not do), and the right to non-discrimination for exercising your privacy rights.

12. Updates to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last updated" date. For material changes, we will provide notice through email or prominent notice within our service.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: